FAQs
What is soxu.in?
soxu.in is an online, direct to consumer, e-commerce platform which provides a wide range
of intimacy products like lubricants, condoms, massage oils, intimacy wipes
What does soxu mean?
soxu is an acronym for so into you 😋
How long does it take before my order ships?
We send out orders as soon as we can. Typically, orders are shipped within one or two days
from the time you place your order. You will receive a notification once your order ships
What is your exchange policy?
You can opt for an exchange of products delivered to you within 2 days. The products have
to be in an unopened condition.
What is your return policy?
In the unlikely event that you are not satisfied with our products or wish to return your order,
you can do so within 14 days of receiving your order.
What are intimacy products?
These are products that help you enhance or aid your sexual experience like condoms,
lubricants, candles, intimate wipes,
How long does it take to deliver my order?
Deliveries usually take 5 - 7 days, from the time they are shipped, to reach you. This also
depends on your location. If you are in a metro city the shipments reach you faster
compared to more remote locations.
How much do you charge for shipping?
We don't charge for shipping for any of our products. So, how many ever the products are,
just go ahead and order them.
Will my products be delivered discreetly?
Yes. We try to keep the delivery experience as discreet as possible. Your orders will be
shipped from “SIY Wellness Private Limited”. Our shipping boxes will be plain and not have
any of our logos or branding on them. If you have any special requirements for delivery
please do get in touch with us mentioning your order number.
How can I track my order?
You can go to the “Track your order” option in the footer of our website or directly open
https://soxu.in/apps/shipway_track and check the status of your order using your order
number.
How do I find my tracking code / number?
Your tracking number is e-mailed to your email address and also sent to your whatsapp
number.
Does soxu.in do COD
Yes. You can shop using the COD option from on our checkout page.
What forms of payment do you take?
We take all forms of payment including credit cards, debit cards, UPI, Netbanking, Pay later
etc
What if my order is damaged?
We will send you a replacement product free of cost. Please contact us by writing to us at
info@soxu.in or call +91 6390995290 and we will guide you through the process
I have received the product but i don't like it. What should I do?
Please reach out to us within 2 days asking for a refund. Please contact us by writing to us
at info@soxu.in or call +91 6390995290 and we will guide you through the process.
Are your products safe?
All our products are thoroughly tested before they are sold on our site. You can completely
trust the quality and safety of our products
How old should I be to order products on your site?
Our products are intended for people above the age of 21.
Do you share my personal information with others?
Your personal information is safe and only used for shipping and payment purposes. We do
not share your information with third parties.
I have more questions. How do I reach you?
Please send an email to info@soxu.in or call us at +91 6390995290 for any questions you have.
Are soxu’s products legal?
Yes, all of soxu’s products are legal. You can order and use them without any worries